The Hosting
Device must meet the hardware and software requirements defined in the HP
Insight
Remote
Support Release Notes and summarized in the Hardware, Operating System,
Software,
Access, and
Communication Requirements sections below.
Operating System Requirements
Insight
Remote Support 7.0 can be installed on a ProLiant server or on a VMware guest.
The
following Microsoft Windows 2008 versions are supported:
Microsoft Windows 2008 with English, French,
Italian, German, Spanish, Dutch, Traditional
Chinese,
Simplified Chinese, Korean and Japanese International Server
Microsoft Windows Server 2008 Standard for x64
including Service Packs
Microsoft Windows Server 2008 Enterprise for
x64 including Service Packs
Microsoft Windows Server 2008 Datacenter for
x64 including Service Packs
Microsoft Windows Server 2008 Standard 32-Bit
including Service Packs
Microsoft Windows Server 2008 Enterprise
32-Bit including Service Packs
Microsoft Windows Server 2008 Datacenter
32-Bit including Service Packs
Microsoft Windows Small Business Server 2008
including Service Packs
Microsoft Windows Web Server 2008 including
Service Packs
Microsoft Windows Server 2008 R2 including
Service Pack 1
Microsoft Windows Storage Server 2008 Standard
edition
Microsoft Windows Storage Server 2008 Advanced
edition
The following VMware versions are supported:
VMware ESX 3.x, 4.0 and 4.1 including Update
versions
VMware ESXi 3.5, 4.0, 4.1 and 5.0 including
Update versions
Note:
Starting with HP SIM 7.0, all x86 operating systems are no longer supported for
the Central
Management
Server. Please take this into account if you intent to synchronize with HP SIM,
as x86
operating systems are supported for the Hosting Device by HP Insight Remote
Support.
Software Requirements
The
following browsers are supported for Insight Remote Support:
Microsoft
Internet Explorer, versions 8.x and 9.x
Note: When
using the 64-bit version of Internet Explorer 8.x, rapid selections of the main
menu
drop-down
list can cause the user interface to hang and display a black screen. If you
encounter
this behavior, HP recommends using the 32-bit version of Internet
Explorer 8.x
or using Internet Explorer 9.x.
Mozilla Firefox, versions 7.x and 8.x
.NET Framework Requirements
Microsoft
.NET Framework 3.5 or later is required.
Communication Requirements
Insight Remote Support communicates over HTTPS/443 to submit
incidents to and retrieve
entitlement information from the HP Support Center.
HTTPS
provides encryption for confidentiality of software configuration data
collected from the
Hosting
Device and transferred to HP. HP recommends you configure your firewall before
installing
Insight Remote
Support. If your policies require IP addresses, see the HP Insight Remote
Support
Security
White Paper for details.
services.isee.hp.com
Protocol HTTPS
Insight
Remote Support communicate directly with the HP Support Center through the
firewall or
web proxy
server (if a web proxy server is in use). Insight Remote Support supports
connecting
directly to
the Internet or connecting through a proxy server and supports all proxy
servers
conforming
to the HTTP/1.0 Specification. Insight Remote Support does not support proxies
using
proxy
auto-configuration scripts, NTLM authentication (also known as Integrated
Windows
Authentication),
or Kerberos authentication.
Verify that
it passes any HTTP 1.0 standard protocol
between the
Hosting Device and the HP Support Center, so that it meets the communication
requirement (TCP 443 outbound with established back).
